General Billing Information

  • Bills are mailed out the last working day of every month.
  • Payments are due by the 20th of every month.
  • A 10% late charge is added to the current bill if the account is not paid in FULL by the 20th of the month.
  • We are not responsible for the mail delivery. If you do not receive a bill by the first of the month, you MUST contact our office to obtain the amount which is owed.
  • You will receive a bill every month regardless of usage.

Schedule of Billing Zones


Payments Can Be Made

  • Via the Online Payment Portal.
  • Via the Pay-by-Phone System.
  • By mail (PLEASE NOTE: We are not responsible for the mail delivery).
    • Our mailing address is: P.O. Box 2579, Wintersville, OH 43953.
    • We accept Checks or Money Orders only through the mail.
  • At our office located at 596 State Route 43, Wintersville, OH 43953, Monday – Friday 8:30am to 4:15pm.
    • We accept Cash, Checks, Money Orders, Credit Cards (Visa and Mastercard) or a Debit Card at our offices.
  • In our drop box located in the front of our offices.
    • We accept CHECKS ONLY in the Dropbox please!

Online and Pay-By-Phone Bill Payment


For Better Service When Making Payments

  • Do not send cash.
  • Sign your check.
  • Include your account number on your check.
  • Do not staple, paper clip or use tape.
  • Enclose payment stub when mailing payment.